Returns & Exchanges

At FOND, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we handle returns on a case-by-case basis to ensure total customer satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of receiving your order with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Please include clear photographs of the product and its packaging if you received an item that was damaged during transit or is defective.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a replacement or a full refund is appropriate for your situation.

• 4.
  Resolution

  Once approved, we will immediately ship a replacement at no cost to you or issue a credit to your original payment method.